Be a part of our success story and join Talented Team

Key Responsibilities

• Live & virtual training – Plan, script, and deliver webinars, workshops, and onboarding sessions for global enterprise admins, instructors, and end users.
• Video production – Record on‑camera introductions, screen‑capture demos, and micro‑learning clips using tools such as Loom, Camtasia, or Captivate; handle basic editing and captioning.
• Documentation ownership – Write and maintain user guides, quick‑start sheets, release‑feature highlights, and FAQ articles in fluent, audience‑appropriate English.
• Content strategy – Audit existing resources, identify gaps, and prioritize new assets that improve customer adoption and reduce repetitive questions to the Support team.
• Stakeholder enablement – Create internal playbooks and training decks that Customer Success, Sales Engineers, and channel partners can reuse.
• Feedback loop – Gather training session Q&A data, monitor content performance (views, completion, CSAT), and relay actionable insights to Product and Marketing.
• Global collaboration – Coordinate schedules across time zones and adapt content to cultural nuances while preserving brand voice.

• 2+ years in customer training, technical writing, instructional design, or related SaaS enablement roles.
• Demonstrated excellence in spoken and written English (C1+/native‑level).
• Comfortable on camera; able to explain workflows with energy and clarity.
• Strong instructional‑design instincts: can translate feature lists into learner‑centric outcomes and compelling storyboards.
• Experience with documentation or knowledge‑base CMS (e.g., Zendesk Guide, Confluence, Helpjuice).
• Familiarity with collaborative tools (Notion, Trello, Jira, or similar) to manage content pipelines.

Nice‑to‑Have

• Exposure to Learning Management Systems (LMS), Enterprise platforms or EdTech products.
• Instructional design certification (ATD , CompTIA CTT+, etc.) or micro‑credential in adult‑learning theory.